Insurance claims · Self-pay · Free estimates
We handle the process. You get your car back.
Our Claims Managers bring more than 40 years of combined experience working with most major insurance carriers, so the paperwork moves fast and the guesswork disappears.
- Rated 5.0 on Google
- Lifetime warranty
- I-CAR Gold Class
Free estimates
Four easy ways to get started.
Giving you flexibility is part of the service. Pick whichever is easiest. Estimates are always free.
Send photos online
Three photos and a few details. It takes a couple of minutes.
Start my estimateEmail us photos
Send photos and your contact info to info@havencollision.com.
Email photosCall our team
Talk to a real person at (404) 726-3502. We’ll walk you through it.
Call nowStop by the shop
3324 Laventure Drive, Chamblee. Mon–Fri 7:30–6 · Sat 9–1.
Get directionsInsurance claims
How a claim works with Haven.
Speak to one of our Claims Managers, whether self-pay or insurance, and we do the rest.
- 01
Report your claim
Call your insurance company, and let them know you’d like Haven Collision Center to repair your car.
- 02
Contact Haven
Send us photos or bring the car in. Our Claims Managers write a thorough estimate.
- 03
We work with your insurance
We coordinate directly with your carrier, including any additional damage found during the repair.
- 04
Repair, with updates
Certified repair, refinish, and calibration with regular updates by phone or text every 48 hours.
- 05
Pick up your car
Clean inside and out, and backed by our written lifetime warranty.
Your car, your choice
You choose who repairs your car.
Your insurance company may recommend a shop, and some guests come to us through their insurer. But where your car is repaired is your decision. If you’d like Haven to do the work, tell your insurance company and give us a call. Our Claims Managers will take it from there.
Many guests tell us the same thing: they compared shops, read the reviews, and chose Haven.
“I had been given a couple options by the insurance company, and Haven had the best reviews. … White glove service and treatment from beginning to end. Our car looks as good as new.”
Towing & concierge
We’ll come to you. And get you moving.
Being in an accident is a big inconvenience on its own, let alone finding time for it in your busy schedule. That’s why we offer a concierge service within a 5-mile radius of the shop, and towing service outside that radius.
We’ll also help coordinate your rental car with your insurance company and the rental company, so you’re not left without a ride. Reach out to any of our team members to set it up.
- Concierge pickup within 5 miles
- Towing service beyond 5 miles
- Rental car coordination
Guest stories
Insurance and rentals, handled.
“He called ahead to confirm our appointment, let us know what we needed to bring, and even coordinated with the rental company to have a car waiting for me when I dropped mine off.”
“I even returned to pick up my car on a Saturday after they had closed and Trent made time to come back to the shop and get me in my car. … And they work with USAA so it has been seamless with insurance.”
“John booked rental and took me to the rental place after dropping off the car and kept me updated every single process everyday. They don’t play around.”
Do you work with my insurance company?
Our Claims Managers work with most major insurance carriers and bring more than 40 years of combined experience. Tell us who your carrier is and we’ll work with them directly, so you’re not stuck in the middle.
Can I choose Haven if my insurance company recommended another shop?
Yes. Your insurance company may suggest shops, but where your car is repaired is your choice. Let your insurer know you’d like Haven Collision Center to do the repair, then call us and we’ll take it from there.
Can you help me get a rental car?
Yes. We’ll help coordinate your rental car, including with your insurance company and the rental company, so you’re not left without a ride.
What if I’m paying out of pocket?
Start with a free estimate so you know the cost up front. If it helps to spread out payments, we offer financing through Sunbit, and checking your options won’t affect your credit score.
What should I bring when I drop off my car?
Your keys, and your insurance and claim information if you’re filing a claim. Our team will let you know ahead of time if anything else is needed.
Do you pick up cars or offer towing?
Yes. We offer a concierge pickup service within 5 miles of the shop, and towing service beyond that radius. Call (404) 726-3502 to set it up.
Talk to our claims team.
Tell us who your insurance carrier is. We’ll take care of the rest.